At Happiness & Harmony, we strive to provide you with high-quality products and excellent customer service. However, we understand that there may be instances where you need to return or request a refund for your purchase. Please read our Return and Refund Policy carefully to understand your rights and obligations.
1. Returns:
If you are not entirely satisfied with your purchase, you may request a return within 30 days from the date of delivery. To be eligible for a return, the item must be unused, unwashed, and in the same condition as you received it, with all original tags and packaging.
To initiate a return, please follow these steps:
- Contact our customer support team at support@happinessandharmonylyf.com and provide your order details, reason for the return, and any relevant images if applicable.
- After verifying your request, we will provide you with a return authorization and shipping instructions.
Please note that customers are responsible for the return shipping costs, except in cases where the return is due to a defect or error on our part.
2. Refunds:
Once we receive and inspect the returned item, we will notify you about the status of your refund. If your return is approved, we will initiate a refund to your original payment method within 5-7 business days.
The refund amount will include the product's original purchase price, excluding any shipping or handling charges, which are non-refundable.
3. Exchanges:
If you received a defective or damaged item and wish to exchange it for the same product, please contact our customer support team within 7 days of delivery. We will assist you in processing the exchange and arrange for the return and replacement of the item.
4. Non-Refundable Items:
Certain items are non-returnable and non-refundable, including:
- Products that have been personalized or customized according to your specifications.
- Items marked as final sale or clearance.
5. Cancellations:
If you wish to cancel an order, please contact us as soon as possible. We will make every effort to accommodate your request, but if the order has already been processed or shipped, we may not be able to cancel it.
6. Lost or Stolen Packages:
We are not responsible for lost or stolen packages after they have been marked as delivered by the shipping carrier. Please ensure you provide accurate shipping information, and consider using a secure delivery address.
This Return and Refund Policy is subject to change without prior notice. It is your responsibility to review this policy periodically for any updates.
If you have any questions or need further assistance, please don't hesitate to reach out to our customer support team at support@hap/pinessandharmonylyf.com. We are here to help!
Last Updated: 8/3/2023
